Local Craft Labs is committed to protecting the privacy and security of the personal information, business information, media, and other content entrusted to us.

Local Craft Labs develops and operates software products for independent creators, local businesses, and their communities. We also provide custom design, development, integration, marketing, and related professional services.

This Privacy Policy explains how Local Craft Labs (“Local Craft Labs,” “we,” “us,” or “our”) collects, uses, stores, and protects your personal information when you visit our websites, use a product or application operated by Local Craft Labs, communicate with us, or engage us for professional services. These websites, products, applications, and professional services are collectively referred to as the “Services.”

Certain Local Craft Labs products may have additional privacy policies, terms, license agreements, or disclosures that apply specifically to that product. Where a product-specific policy conflicts with this Privacy Policy, the product-specific policy will govern your use of that product.

Please review this Privacy Policy together with any Terms of Service, Terms and Conditions, License Agreement, or other agreement applicable to the Services you use.

Table of Contents

• Types of Personal Information

• Collection of Your Personal Information

• Use of Your Personal Information

• Protection of Your Personal Information and Content

• Third-Party Services and Data Transfers

• Links to Other Websites

• Cookies and Similar Technologies

• Rights of Users

• Data Retention

• Miscellaneous

• How to Contact Us

Types of Personal Information

Depending on the Services you use and your relationship with Local Craft Labs, we may collect the following categories of information:

• Your name, business name, email address, telephone number, mailing address, location, and other contact information.

• Account information, including usernames, passwords, preferences, permissions, and account settings.

• Business and professional information, including your company, role, services, customers, projects, workflows, and operational requirements.

• Billing and transaction information.

• Payment information processed through third-party payment providers.

• Information you provide when requesting a proposal, purchasing Services, submitting a support request, completing a form, or communicating with us.

• Project materials, photographs, videos, documents, files, messages, and other content you upload, submit, store, or provide through the Services.

• Information about how you access and use the Services, including browser information, device information, IP address, pages visited, actions taken, referral information, and interaction data.

• Approximate location information derived from your device or IP address.

• Marketing and communication preferences.

Unless otherwise indicated, certain Personal Information may be required for us to provide specific Services. Failure to provide requested information may prevent us from creating an account, processing a transaction, completing a project, responding to a request, or otherwise providing the applicable Services.

Collection of Your Personal Information

We collect Personal Information that you voluntarily provide to us, including when you:

• Create an account.

• Purchase or subscribe to a Service.

• Contact Local Craft Labs.

• Request a proposal, consultation, demonstration, or support.

• Enter into a professional services agreement with us.

• Complete a website or application form.

• Subscribe to marketing communications.

• Upload or submit media, files, project materials, or other content.

• Participate in research, surveys, testing, promotions, or feedback sessions.

• Communicate with us by email, telephone, social media, or another channel.

We may also collect certain information automatically when you visit or use the Services. This may include device information, browser information, IP address, usage information, cookie identifiers, and similar technical data.

When permitted by law, we may receive information from service providers, business partners, publicly available sources, referral partners, social media platforms, or other third parties.

Use of Your Personal Information

We may use your Personal Information for the following purposes:

Providing the Services

Many of our Services are account-specific or require information about you, your organization, or your project. We use Personal Information to:

• Create and manage accounts.

• Provide software features and functionality.

• Deliver custom design, development, integration, marketing, consulting, or related services.

• Process subscriptions, purchases, invoices, and payments.

• Store and deliver content.

• Provide customer service and technical support.

• Communicate about projects, accounts, transactions, and service updates.

• Fulfill our contractual obligations.

Improving and Developing the Services

We may use Personal Information and usage information to monitor the functionality, performance, reliability, security, and delivery of our Services.

We may also use this information to:

• Identify and correct technical issues.

• Understand how the Services are used.

• Improve existing features and workflows.

• Develop new products, features, and complementary offerings.

• Conduct internal analytics, testing, and research.

• Improve customer support and user experience.

Business Operations

We may use Personal Information to operate and administer Local Craft Labs, including for:

• Accounting and financial reporting.

• Vendor and contractor management.

• Business planning.

• Internal recordkeeping.

• Project management.

• Fraud prevention.

• Information security.

• Enforcement of our agreements and policies.

Marketing Communications

When we have your consent or are otherwise permitted by law, we may send you promotional emails or other communications about Local Craft Labs, our products, our professional services, product updates, events, partner offerings, or other information that may be relevant to you.

You may unsubscribe from promotional email communications by using the unsubscribe link included in the email or by contacting us.

Legal and Regulatory Obligations

We may collect, use, preserve, or disclose Personal Information when reasonably necessary to:

• Comply with applicable laws and regulations.

• Respond to lawful requests from courts, regulators, or government authorities.

• Enforce our agreements and policies.

• Protect the rights, safety, security, and property of Local Craft Labs, our users, our customers, or others.

• Investigate fraud, abuse, security incidents, or other unlawful activity.

• Establish, exercise, or defend legal claims.

Protection of Your Personal Information and Content

Local Craft Labs uses reasonable administrative, technical, and organizational safeguards intended to protect Personal Information and content from unauthorized access, disclosure, alteration, misuse, loss, or destruction.

These safeguards may include access controls, role-based permissions, authentication requirements, encryption, database protections, infrastructure controls, logging, monitoring, and other security practices appropriate to the applicable Service.

Security practices may differ between Services based on the type of information involved, the technology used, and the requirements of each product or project. Additional security information may be provided in a product-specific policy, agreement, or security disclosure.

Although we work to protect the information entrusted to us, no electronic transmission, storage platform, or security system can be guaranteed to be completely secure.

You are responsible for maintaining the confidentiality of your account credentials and for notifying us if you believe your account or information has been accessed without authorization.

Third-Party Services and Data Transfers

We may use third-party service providers to help us operate, support, secure, and improve the Services. These providers may perform services such as:

• Website and application hosting.

• Cloud infrastructure and data storage.

• Payment processing.

• Email delivery.

• Analytics.

• Customer support.

• Authentication.

• Project management.

• Communications.

• Security and monitoring.

• Accounting and business administration.

These providers may process Personal Information on our behalf only as reasonably necessary to perform their services, subject to their agreements with us and their own legal obligations.

Your information may be stored or processed in locations outside your state, province, or country. Privacy and data protection laws in those locations may differ from the laws where you live.

Local Craft Labs remains responsible for selecting and managing the service providers we use, but we are not responsible for a third party’s independent use of information collected directly through that third party’s services.

Links to Other Websites

Our Services may contain links to websites, applications, social networks, payment providers, or other services operated by third parties.

Local Craft Labs is not responsible for the privacy policies, security practices, content, or actions of third-party services. We encourage you to review the privacy policy of any external website or service before providing it with Personal Information.

Cookies and Similar Technologies

We may use cookies and similar technologies for the following purposes:

• Providing website and application functionality.

• Authenticating users and maintaining active sessions.

• Remembering preferences and account settings.

• Understanding how visitors use the Services.

• Identifying technical issues.

• Measuring performance and engagement.

• Protecting the security and integrity of the Services.

• Supporting marketing and communications where permitted.

Strictly necessary cookies are used to provide essential website or application functionality and may be deleted when your browsing session ends.

Functional cookies may remember information such as your login status, username, preferences, or settings. These cookies may remain on your device until they expire, are determined to be invalid, or are removed through your browser settings.

You may be able to disable certain cookies through your browser or device settings. Disabling cookies may prevent portions of the Services from working correctly.

Rights of Users

Depending on where you live and the laws that apply to you, you may have the right to:

• Request access to Personal Information we maintain about you.

• Correct inaccurate or incomplete Personal Information.

• Request deletion of your Personal Information.

• Withdraw consent where our processing is based on your consent.

• Object to or request limitations on certain uses of your Personal Information.

• Request a portable copy of certain Personal Information.

• Opt out of promotional communications.

You may update certain Personal Information through your account settings when those controls are available.

For information that cannot be accessed or updated through your account, you may contact Local Craft Labs using the email address listed below. We may need to verify your identity before completing a request.

Some Services require us to use certain Personal Information or maintain an active account. Deleting information, withdrawing consent, or closing an account may prevent us from continuing to provide those Services.

Certain information may also be retained when required for legal, financial, security, contractual, or recordkeeping purposes.

Data Retention

Unless otherwise specified, we retain Personal Information for as long as reasonably necessary to:

• Provide the Services.

• Maintain your account.

• Complete a project or professional engagement.

• Fulfill the purposes for which the information was collected.

• Comply with legal, tax, accounting, and regulatory obligations.

• Resolve disputes.

• Enforce our agreements.

• Protect the security and integrity of our Services.

The appropriate retention period may vary depending on the type of information, the Service involved, our relationship with you, and applicable legal requirements.

When Personal Information is no longer reasonably required, we may delete it, anonymize it, or securely isolate it from further use.

Miscellaneous

Rights of Children

Our Services are intended for a general business and adult audience. They are not directed to children under the age of 18, and we do not knowingly collect Personal Information directly from children under the age of 18.

If we discover that we have unknowingly collected Personal Information directly from a person under the age of 18, we will take reasonable steps to remove the information and terminate any associated account.

Disclosures Required by Law

We may be required by law to preserve, use, or disclose Personal Information in response to a valid legal request, including a search warrant, subpoena, court order, regulatory request, or other lawful process.

Local Craft Labs may also preserve or use Personal Information in connection with an investigation, dispute, or legal proceeding involving the use or misuse of the Services.

Business Transfers

If Local Craft Labs is involved in a merger, acquisition, financing, restructuring, sale of assets, or similar business transaction, Personal Information may be disclosed or transferred as part of that transaction.

Any successor organization will be subject to the terms of this Privacy Policy unless you are notified otherwise.

Mediation First Policy

If a legal dispute arises involving Local Craft Labs or any of its partners, team members, contractors, or owners, you agree to pursue mediation before litigation when required by the Terms and Conditions or other agreement governing the applicable Service.

This may include disagreements related to the use, availability, performance, delivery, or terms of the Services.

Future Amendments

We reserve the right to modify or update this Privacy Policy at any time.

When changes are made, the updated policy will be posted with a revised “Last updated” date. We may provide additional notice when required by law or when we determine that a change is material.

Your continued use of the Services following an update constitutes your acknowledgment of the revised Privacy Policy to the extent permitted by law.

We encourage you to periodically review this Privacy Policy.

How to Contact Us

Please contact Local Craft Labs if you have questions, comments, concerns, or requests regarding this Privacy Policy or our handling of Personal Information:

Local Craft Labs

Email: holler@localcraftlabs.com